Mombu 2012-04-27 16:21:20
Things always have worked properly when all my files have been on my computer. We just got an external network drive that we are moving all our files to…not a seperate computer, just the drive hooked up through a router. Now when i start a new document and do something as simple as place a graphic that is located on the network drive, almost immediatly the link gets the yellow “!” icon…the one saying the file has been modified and needs updating. Well Ill update it and seems to work but will come back soon after saying it needs updating again. Ill even update it, then go to print, and it will say again my links need updating. This problem has never happened when im linking to graphics on my own computer. Any reasons for this? Im using Windows XP but not using a server. Just have two computers, several printers, and the new external drive hooked to a single router.
Bjorn_ost 2012-04-27 16:21:39
This is usually caused by time differences, (between the computer with the stored files and yours). But since this is only a networked drive I guess that doesnt apply unless there is some timesetting in the router?
Or maybe the router keep changing the drives ip-number?
Mombu 2012-04-27 16:21:49
dont think its changing the IP number. In the setup, it found the IP nnumber and told me what it was. There is a time setting with the drive, havent looked into on on the router yet. I remember for the drive, i told it to match the time on the computer. It did that but was off by a couple seconds. Could that be it?
Davidt 2012-04-27 16:21:53
These network drives are accessed (for purposes of configuration etc) through a web browser usually; can you do that? If so, you will probably find a section where you can specify something like ‘use local time settings’ or ‘use network time settings’. You need to make the appropriate choice there.
You can fix your ip address there too – this is recommended. We have our Macs set up for ‘use dchp’ and a fixed address. Make sure any fixed addresses are not the same as networked printers. In summary, all devices currently attached to our network have fixed ip addresses.
Mombu 2012-04-28 09:07:09
Yes it does have that setting for the time. When i first set it up last week, i told it to match the time but it was off by a second or two. I just checked it again and some how the drive gained 15 minutes past my computer, no clue why. So for now i think i need to work like normal and see if things are still affected. If they still are, ill try making the drives time below the computer to see if that makes a difference.
Eric_ 2012-04-28 09:07:20
Some of them can be made to look the time up off a server (eg time.apple.com) or, if you have a “local” time server configured that all computers can sync to, that’s a plus as they don’t have to rely on the internet to be sure they’re all in sync.
Mombu 2012-04-28 09:08:37
Well im still having the problem. These are things i have tried…
-Ive changed the time on the drive to be faster as well as slower than the computer time.
-Ive match the time to the computer but always seems to be off by a second and the drive seems to get ahead in time more and more every day.
-turned off the time on the computer that was set to update from the internet…the drive doesnt seem to have a way to access the internet for time
-the drive was set to work as a DHCP Server (or something like that). I changed it to Static
-Ive also noticed i get the same problem losing links with PageMaker too
Im running out of ideas, anyone else know of anything?
Dave_saunders 2012-04-28 09:08:46
Both PageMaker and InDesign use absolute paths for linked files. If your network connection is dynamic and generates a different pathname each time you connect to it, then I’m afraid it is inevitable that you will keep on losing links.
Does InDesign say they need relinking or updating? The latter will happen if the clocks are off; the former if the address has changed.
Davidt 2012-04-28 09:08:48
We use these network storage devices and never encountered a problem like this. All our Macs are set to set date and time automatically (time.euro.apple.com) Greenwich Mean Time and the storage is set to GMT also. Does that help at all?
Not having had the problem, we can only stab at it.
Mombu 2012-04-29 02:16:42
I dont see where its regenerating a new path name each time it connects. I dont even see why it would do that. Its InDesign saying they need updating. Either by the yellow triangle by the filename in the links, or when i go to print or PDF it will tell me that links need updating first…even if i had already done that.
After thinking about it, at my other job we saved all our files on a network server and never had this problem before. Dont know if that being a server makes a difference since this is just a networked external HD.
emailed support about that drive to see if they have any ideas or if there is a way to set time automatically online though Im not expecting an answer for it. Currently my only option is to embed all the graphics that i work with right after i update them. This creates some major file sizes though but I dont want to have to keep doing that
Dave_saunders 2012-04-29 02:16:45
Like I said, updating is different from relinking. If it’s updating that’s the issue, the the problem is date/time related. Are you sure that the date/time on the server is set to the same timezone as your computer?
Mombu 2012-04-29 02:16:49
well yes, its updating the links that im having to do, not relinking completly. I have the computer set doing Eastern Time which is me but the HD doesnt have the same setting. For time zone region i choose America. Time Zone Country i pick United States. Time Zone city i pick New York (since we have the same time, im in VA).
One thing i am questioning though is i found on the HD three spots for “Network Time Servers”. Each blank has a different IP number in it, i dont know where they came from. I tried replacing with the Apple time address but it seems to have a limited amount of spaces so requires it to be a number of some kind and didnt take the text of the time address. Are these network time servers something simillar?
Eric_ 2012-04-29 02:17:20
It may have spots for 3 different time servers (eg, in case one of them is down when it goes to check). Also, if it’s not taking time.apple.com, it’s probably expecting dotted quads. If you launch Network Utilities and click over to the Lookup tab, you can see that time.apple.com returns numerous IPs:
Lookup has started …
; <<>> DiG 9.3.2 <<>> time.apple.com any
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 35743 ;; flags: qr rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 0, ADDITIONAL: 0 ;; QUESTION SECTION: ;time.apple.com. IN ANY ;; ANSWER SECTION: time.apple.com. 284 IN A 18.104.22.168 time.apple.com. 284 IN A 22.214.171.124 time.apple.com. 284 IN A 126.96.36.199 time.apple.com. 284 IN A 188.8.131.52 ;; Query time: 36 msec ;; SERVER: 192.168.1.253#53(192.168.1.253) ;; WHEN: Tue Jan 16 14:31:09 2007 ;; MSG SIZE rcvd: 96 Try using one of those numbers on the right in the answer section, perhaps? If that doesn't work though, I rather suspect you're going to have to work this out with tech support for the company that makes this network HD. They all use different interfaces and sometimes they're broken anyway (*cough*LinkSys*cough*) so it may even just be a bug that you can have resolved with a firmware upgrade.
Mombu 2012-04-30 13:30:27
Had the same problem as lark1000. Ended up copying the link to desktop. Relinked. Worked like a charm.
Nick_breedlove 2012-05-04 22:14:42
lark- did you find a solution...i'm having the same exact problem...although my files have always been on a network drive...they haven't moved. i'll make a file today, and tomorrow it will ask me to relink it. i hit update links automatically and it works perfectly. any fix?
Dave_saunders 2012-05-04 22:14:44
Nick, The request to update means that the timestamp on the files is out-of-synch with the timestamps on the links. The request to relink means the path to the link is changed. These are quite different from each other. From what you're saying, you don't need to relink, just update. That means that the timestamps on your files on the network are not staying in-synch with the timestamps recorded in your InDesign files. I can imagine a lot of reasons for this all having to do with the way that the network manages time. I suspect that that's where the solution lies. Dave